Support

How do I sign in?

Novis uses a one-time code instead of a password. Enter your email, and we send you a 6-digit code that signs you in. You can set a password later from the Account screen if you prefer one.

I did not get my sign-in code.

Check your spam or promotions folder first, since the code comes from an automated sender. Codes expire after a short time, so if it has been a few minutes, request a new one. If nothing arrives, email support@novis.study from the address you are trying to use and we will look it up.

How do I delete my account?

You can delete your account and its cloud data from inside Novis on any platform. Deletion is permanent and cannot be undone.

• iPhone and iPad: open the account button, then tap Delete account and confirm.
• Web and desktop: go to Account, then choose Delete account and confirm.

Deleting your account removes your account record and everything synced to the cloud. Study data still stored locally on a device, and any backup you exported yourself, stays on that device and must be deleted separately.

Can I use Novis without an account?

An account is what makes your library work across your phone, iPad, and computer, and it is what the AI features are tied to. Sign in once and your decks, sources, and schedule follow you to every device.

What is free?

Creating an account, building decks, importing sources, and studying are free. AI features draw from a credit balance. New accounts get a starting balance of free credits, and a subscription is what refills them if you want to keep using the AI features after that.

How do I cancel my subscription?

It depends on where you subscribed.

• Subscribed on iPhone or iPad: Apple handles the billing. Open the iOS Settings app, tap your name, tap Subscriptions, select Novis, then tap Cancel Subscription. Cancelling in the App Store is the only way to stop an Apple-billed subscription.
• Subscribed on the web or desktop: go to Account and use the billing controls there to cancel.

In both cases you keep access until the end of the period you already paid for. See our cancellation policy for the full terms.

I want a refund.

If Apple billed the purchase, refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. If you subscribed on the web, email support@novis.study and we will sort it out with you directly.

I paid but the app still shows me as free.

Make sure you are signed into the same Novis account you subscribed with, since your plan follows your account and not the device. On iPhone or iPad, use Restore purchase on the plan screen to re-check with the App Store. If it still does not unlock, email us with your account email and we will fix it manually.

Does my library sync between devices?

Yes. Novis keeps your library on the device so it stays fast and works offline, and backs it up to your account so the same library appears everywhere you sign in. If the Account screen reports a sync error, check your connection and reopen the app; it retries on its own.

Can I export my study data?

Yes. You can export your library to a file from the app and keep your own copy. We recommend doing this before you delete your account, because deletion is permanent.

How do you handle my data and privacy?

Read the privacy policy for what we collect, what we do not, and your choices. Questions about it can go to support@novis.study.

The app is stuck, blank, or will not load.

Close it fully and reopen it. If it happens again, tell us what device and version you are on and what you were doing right before, and email that to support@novis.study. Details like that are usually what let us reproduce a bug and fix it.

Windows warned me when installing the desktop app.

Novis is a new application, so Windows may show a "Windows protected your PC" screen the first time while the installer builds reputation. That is expected. Click More info, then Run anyway.

Something else is wrong.

Email support@novis.study. A real person reads it.